All posts by Bharat Rajagopalan

About Bharat Rajagopalan

Bharat is a thought leader in the domain of Order Management at IBM and has demonstrated delivery excellence, ownership and leadership across 11+ Sterling Commerce implementations in the verticals of Retail, Grocery, Life Sciences, Public Sector and Media & Distribution with Global Delivery using Waterfall and Agile methodologies. As a Senior Architect in IBM he has provided Architectural Governance, Strategic Design Definition and End to End Solution Architecture covering Order Management, Fulfilment , Warehouse Management and Delivery management across packages like Sterling, Manhattan WMS, Centiro and Paragon. He has also helped define roadmaps towards modernisation of fulfilment solutions by transitioning to cloud and breaking them into multiple, smaller digital products using microservice architecture with the aim to reduce to time to market for such solutions. Being obsessed with performance and scalability has led to him take a keen interest in using NOSQL databases like Cassandra with Sterling and implementing round robin sharding to deliver true horizontal scalability in Sterling across all tiers including the database. The need to deliver rapid time to market means that he is a keen proponent of Devops/CI and has worked with cloud based solutions like Skytap and Docker & Kubernetes with a slant towards Redhat Openshift. He also has a couple of Sterling Warehouse Management Implementations under his belt and has provided Consulting for Store Inventory management. He has a keen interest in industry trends around inventory visibility and supply chain both around process and underlying systems and tends to muse in his blog ( If you want to talk about Supply Chain or Order Management or technology in general feel free to give him a buzz.

Provenance, Sustainability and Order sourcing

You have probably heard about food trust by now: The obvious use cases are about traceability of food products using block chain about where ingredients have been grown, sourced from. In this use case,  this information could also be used to work out perishability dates of food products dynamically. I was at NRF in Jan 2020 where I had a good conversation with regards to provenance (i.e. the knowledge of product origin) and sustainability with Benedikt Furrer (Nordics CTO),  Martin Wolfe Read more [...]

Order management paradigms and trends

A friend of mine was commenting that the days of ground breaking order management implementations are a thing of the past. The Good old days, he mused was about bringing about an OMS (Order Management System) to replace those large ERPs. Now these days, they all offer online ordering, home delivery, click and collect and at the face of it seem to have it all; The retail IT industry has moved from the introduction/growth to a maturity stage. My comment  was that there is still a lot of work Read more [...]

Order Management Systems and PCI-DSS Compliance

At the very outset, let me call out that this is not intended to be a one stop guide to PCI-DSS compliance or implementation. The PCI –DSS requirements are detailed in the PCI Security Standards Council website  ( and you are advised to go through the standard in detail before considering an implementation. What I will do is to try and present the relevance of the standard from the context of Order Management in plain and simple English. Hopefully it helps you Read more [...]

Inventory Visibility –A brief introduction

Single view of inventory is a term that is being talked about a lot particularly if in the context of Order Management, along with the term “Single view of Order”.  As a capability or a system, it is usually referred to as Global Inventory Visibility or a GIV system. In any GIV discussion, a lot of attention is usually given to on-hand or available inventory and hard allocation/inventory reservation. But what is not often mentioned is that the ability to promise a customer order using future Read more [...]

Grocery Supply Chain Execution– Do we really need an Order Management System?

I was recently having a chat with a couple of people about the peculiarities of Grocery online order fulfilment vs.General Merchandising. A question that came up was – Does a Grocery e-business really need an order management solution? In order to answer that we need to first talk about how a Grocery e-business works. In the UK, the store-on-web model is typical. When a customer visits a Grocery website, he is usually asked to register and login. Using his address zip code, the store nearest Read more [...]