Category Archives: People in Multichannel

M&S Launches on WebSphere Commerce

M&S this morning unveiled its new-look website, shaped around its customers over the course of more than two years of testing. The site is built, for the first time, on its own platform (IBM WebSphere Commerce) instead of the Amazon platform it traded on for many years. M&S says today’s launch of its new-look desktop site that extends into the store and onto social media, is a milestone in its strategy to move from a traditional British retailer into an international, multichannel one. Read more [...]

New Trend by Retailers and Digital Consultancies – Setting up a Lab

Many consultancies such as IBM and Sapient Nitro have have set up labs, but it now seems a lot of retailers are doing the same. Department store Marks & Spencer has created a specialist unit and has begun hiring a 6 man team to experiment with and develop retail technology as part of its long-term growth strategy. Marks & Spencer is to foster a ‘Silicon Roundabout’-style start-up mentality to drive its multichannel ambitions through the creation of a ‘digital lab’ with Read more [...]

“Tap into Boots”

Boots is gearing up for a Christmas of convenience as it ramps up its multichannel offer, according to new UK managing director for health and beauty Simon Roberts. Boots is introducing iPads in all of its stores to allow customers to search for and compare products and watch demonstrations. Boots introduced its next-day click-and-collect service over the summer, when it also launched Irish website “Tap into Boots is about how much more accessible we can be in the physical Read more [...]

Argos Focus On Digital Innovation with New Appointments

Argos has put a new focus on digital innovation as it moves towards its aim of becoming a leading digital retailer. The general merchandise retailer has hired Neil Tinegate as head of digital innovation, a new role that will form part of the digital leadership team. Tinegate  joins from EMI Music, where he was vice president, digital projects, and has a track record in building relationships with technology start-ups in the industry. He also previously worked for Arcadia Group, and on retail systems Read more [...]

WPP Announces Salmon Takeover Deal

WPP has confirmed the acquisition of the entire issued share capital of Okam Limited, the holding company of the Salmon Group. Founded in 1989, Salmon provides digital consulting, design, delivery and support services to leading retail, wholesale and manufacturing brands including the likes of Game, Halfords, Kiddicare, and Selfridges. Under WPP Salmon will continue to operate as an independent stand-alone brand led by CEO Neil Stewart. The deal means Salmon is now in a position to partner Read more [...]

B&Q Investing £35m in Multichannel over the Next 3 Years

DIY retail group Kingfisher is investing £35 million over the next three years on the launch of a new multichannel platform for its B&Q brand. The changes to the business’s retail offering are set to align B&Q’s bricks and mortar stores with its online transactional website and a new m-commerce facility. Part of the plans will see a mobile transactional website rolled out in the second half of this year, with the retailer hoping to capitalise on consumers’ growing desire to make Read more [...]

Pearson Warns Apple Over High Apps Charges

Pearson, the owner of the Financial Times and Penguin, yesterday hit out at Apple's controversial changes to its subscription policy, slamming its plans to block sharing of customer data. Dame Marjorie Scardino, chief executive of Pearson, said she was "unclear" how Apple's plan to take a 30 per cent cut of magazine and newspaper subscriptions would work, adding: "We are still talking to them." A significant sticking point, she said, is Apple's decision not to share customer data. She Read more [...]

Matt Brittin Joins Sainsbury’s as Non-Exec

Appointed a Non-Executive Director on 27 January 2011. Matt is Managing Director of Google in the UK & Ireland. Before joining Google at the start of 2007, Matt spent much of his career in media and marketing, with particular interests in strategy, commercial development and sales performance. This included Commercial and Digital leadership roles in UK media. Matt has an MBA from London Business School and an MA from Cambridge. In 2010 he was voted Wired magazine's 'Most Influential Person in Read more [...]

GAME investing heavily in multichannel with a focus on downloads and mobile gaming

Game aims to triple its digital revenues as part of a three-year strategy to evolve into a fully multichannel business. The games specialist makes annual online sales of £100m at group level at present, and wants to increase the sum to £300m by 2013. Digital revenue streams represented 2.5% of turnover in 2010 and Game wants to grow the proportion to 7.5% in 2011. Game, which is to invest £15m in the strategy, said that as a result of the repositioning, margins will decline by about 100 Read more [...]

Stroke of Genius as Morrisons Buys Kiddicare

Morrisons has announced the acquisition of Kiddicare, the award winning multi channel online retailer, together with the rights to its highly regarded technology platform, for a total consideration of £70 million.   The acquisition is the first step in developing Morrisons online business. The company will continue to trade separately as, led by Scott and Elaine Weavers-Wright, who will pursue an ambitious growth agenda. Kiddicare, founded in 1974 by Neville and Marilyn Wright, Read more [...]