Here are a great set of videos on personalisation, empathy, mobile and what we need to do to get personalisation right on all channels:
Have you ever wondered why people are bouncing from your nearly-frictionless onboarding flow? Why the same change can result in a lift on one page and cause drop-off on another? Or why people who find you via search bounce away after a few moments?
Having spent years focused on building experiences that got millions of users sharing, onboarding and inviting their friends, I’ve learned 2 things:
1. Every element on the page adds or subtracts emotional energy
2. Read more [...]
Great article by econsultancy. I've worked at 3 of these retailers and have friends at another 2. I've added the eCommerce platforms they use.
How is retail being changed by digital?
What better way to find out than by looking at six icons of retail, three from the US (Macy's, Walmart, Walgreens) and three from the UK (John Lewis, Marks & Spencer, and Boots).
Here are their Read more [...]
Sainsbury’s has doubled its digital and technology staff in the past year as competition from online retailers mounts
Sainsbury’s is hiring 150 digital and technology experts to help improve its online store as it finalises the buyout of Argos.
The team, who will work out of an existing Sainsbury’s office in Manchester’s Arndale centre, will include software developers and engineers and will work in partnership with 900 other digital and technology experts Read more [...]
Home Retail Group today confirmed its plans to sell Homebase for £340m, in a move that will enable it to focus on transforming Argos [IRDX RARG] into a digital retail leader.
The sale of £1.5bn turnover Homebase [IRDX RHMB], which trades online and through 265 stores and is a Leading IRUKTop500 retailer, to Bunnings, a subsidiary of Australian group Wesfarmers, is subject Read more [...]
Asda is consulting on head office jobs as retail goes through a generational shift towards online and away from stores.
Up to 300 jobs are reported to be under threat, at a time when more shoppers are turning to websites to buy rather than visiting their local store. The speed of change appeared to step up a gear over Christmas, when all sales growth was ascribed to mobile commerce, and today Read more [...]
Shares in Amazon have touched a record high after a stellar performance over the Christmas period.
In morning trading, Nasdaq-listed shares in the online retailer and increasingly jack-of-all-trades touched $694.55, an intraday all-time high, after reporting record sales of devices and Prime membership over the festive season.
More than three million members joined Amazon Prime in the third week of December alone, giving them access to free delivery and Amazons TV show and movie streaming service. Read more [...]
Amazon’s foray into the supermarket sector has quickly become a success, after the online retail giant announced plans to expand its new Pantry service in the UK next year.
In other words, there's more disruption ahead for the UK’s troubled traditional supermarkets. The “Big Four” - Asda, Tesco, Sainsbury’s and Morrisons - are struggling to keep up both as discounters like Lidl and Aldi weigh heavily on prices, and shoppers increasingly move to buy their groceries online instead.
Amazon Read more [...]
The latest grocery share figures from Kantar Worldpanel, published today for the 12 weeks ending 8 November 2015, show the combined share of discount retailers Aldi and Lidl has reached 10% of the British grocery market for the first time.
Fraser McKevitt, head of retail and consumer insight at Kantar Worldpanel, comments: “If you look back as recently as 2012 Aldi and Lidl only held a 5% share of the market, and it had previously taken them nine years to double their combined share from 2.5%. Read more [...]
The original article is here - https://hbr.org/2015/07/what-you-miss-when-you-take-notes-on-your-laptop
In a demanding new age of technology, we are expected to send links, access online materials, and conduct virtual chats while a meeting is taking place. We want instant gratification, and sending things after the meeting when you’re back at your desk feels like too long to wait. It seems that digital note-taking is just more convenient.
But is longhand dead? Should you be embarrassed bringing Read more [...]